文档签名:已完成文档中缺少签名

Question

我正在尝试从文档的代码中添加 2 个签名者选项卡并发送。我能够在预期的位置正确看到签名选项卡。两个签名者签名后，当我打开完成的文档时，签名丢失了。pdf 还显示一条错误消息，指出 pdf 有错误。

这是我的xml。你能帮忙吗：

<envelopeDefinition xmlns="http://www.docusign.com/restapi">
 <emailSubject>API Call for adding signature request to document and sending</emailSubject>
<status>sent</status>
            <documents>
            <document>
             <name> documentName  </name>
                <documentId>1</documentId>
                <order>1</order>
            </document>
            </documents>
            <recipients>
            <signers>
            <signer>
                <email> custEmail    </email>
                <name> recipientNameCust  </name>
                 <recipientId>1</recipientId>
                <routingOrder>1</routingOrder>
            <tabs> 
            <signHereTabs>
            <signHere>
               <anchorString>SIGNED on behalf of the Customer</anchorString>
               <anchorXOffset>10</anchorXOffset>
               <anchorYOffset>50</anchorYOffset>
               <anchorIgnoreIfNotPresent>false</anchorIgnoreIfNotPresent>
               <anchorUnits>Pixels</anchorUnits>
               <documentId>1</documentId>
               <recipientId>1</recipientId>
               <tabLabel>Sign Here1</tabLabel>
               <name>SignHere1</name>
            </signHere>
                   </signHereTabs>
            </tabs>
            </signer>
            <signer>
                <email> receipientEmail    </email>
                <name> recipientNameTotal  </name>
                <recipientId>2</recipientId>
                <routingOrder>2</routingOrder>
            <tabs> 
            <signHereTabs>
            <signHere>
               <anchorString>SIGNED on behalf of Total Gas</anchorString>
               <anchorXOffset>10</anchorXOffset>
               <anchorYOffset>50</anchorYOffset>
               <anchorIgnoreIfNotPresent>false</anchorIgnoreIfNotPresent>
               <anchorUnits>Pixels</anchorUnits>
               <documentId>1</documentId>
               <recipientId>2</recipientId>
               <tabLabel>Sign Here2</tabLabel>
               <name>SignHere2</name>
            </signHere>
                   </signHereTabs>
            </tabs>
            </signer>
            </signers>
            </recipients> </envelopeDefinition>

Answer 1

您应该联系 DocuSign 支持。 如果签名者正在签名和提交文档，您应该会在完成的文档中看到签名。