我有一个查询,它报告Asterisk调用的使用情况和队列统计信息。查询当前使用MySQL WHERE子句联接表并过滤数据。
这就是目前查询的样子:
SELECT
c.name as 'Agent',
e.extended_number AS 'Extension',
COUNT(ql.`time`) AS 'Total Inbound Calls',
(SELECT
COUNT(1)
FROM
call_history ch,
ast_queue_mstatus qm
WHERE
ch.start >= (DATE_SUB(DATE(NOW()),
INTERVAL 10050 MINUTE))
AND ch.start <= (DATE(NOW()))
AND ch.calltype = 'out'
AND ch.flow = 'out'
AND ch.extension_number = qm.membername
AND qm.membername = e.extended_number
GROUP BY qm.membername) AS 'Total Outbound Calls',
FORMAT(SUM(CAST(ql.arg2 AS UNSIGNED)) / 60, 2) AS 'Total Inbound Duration',
FORMAT(AVG(CAST(ql.arg2 AS UNSIGNED)) / 60, 2) AS 'Avg Inbound Duration',
FORMAT(AVG(CAST(ql.arg1 AS UNSIGNED)) / 60, 2) AS 'Avg Caller Hold Time'
FROM
ast_queue_log ql,
ast_queue_mstatus qs,
client c,
extension e
WHERE
ql.queuename = '1234'
AND ql.`time` >= (DATE_SUB(DATE(NOW()), INTERVAL 7 DAY))
AND ql.`time` <= (DATE(NOW()))
AND (ql.event = 'COMPLETEAGENT'
OR ql.event = 'COMPLETECALLER'
OR ql.event = 'COMPLETETRANSFER')
AND RIGHT(ql.agent, 8) = qs.membername
AND qs.membername = e.extended_number
AND e.client_id = c.id
GROUP BY ql.agent
ORDER BY c.name;
我遇到的问题是,我需要返回未收到任何入站呼叫的队列成员的出站呼叫结果。目前,如果ast_queue_log
中没有记录,那么WHERE
子句将排除这些记录,这意味着标量子查询不会拾取这些记录。
如何更改此查询,以便从call_history
获取所有呼叫记录,其中ast_queue_mstatus
中有相应的记录?
很抱歉,如果这太复杂或没有足够的信息,如果这没有意义,我可以尝试简化!
是时候抛弃那些旧的逗号分隔的表列表,使用1992年引入的联接标准了(是的)。:-)
因为那样你就可以使用LEFT JOIN
了。对于这种联接,关系是可选的。也就是说,返回第一个表中的所有行(如果它们与WHERE子句中的条件匹配),但联接的表不必也有记录。如果没有,则仍会返回一行,但字段中会填充NULL
值。
SELECT
c.name as 'Agent',
e.extended_number AS 'Extension',
COUNT(ql.`time`) AS 'Total Inbound Calls',
(SELECT
COUNT(1)
FROM
call_history ch
INNER JOIN ast_queue_mstatus qm
ON qm.membername = ch.extension_number
WHERE
ch.start >= (DATE_SUB(DATE(NOW()), INTERVAL 10050 MINUTE))
AND ch.start <= (DATE(NOW()))
AND ch.calltype = 'out'
AND ch.flow = 'out'
AND ch.extension_number = e.extended_number
GROUP BY
ch.extension_number) AS 'Total Outbound Calls',
FORMAT(SUM(CAST(ql.arg2 AS UNSIGNED)) / 60, 2) AS 'Total Inbound Duration',
FORMAT(AVG(CAST(ql.arg2 AS UNSIGNED)) / 60, 2) AS 'Avg Inbound Duration',
FORMAT(AVG(CAST(ql.arg1 AS UNSIGNED)) / 60, 2) AS 'Avg Caller Hold Time'
FROM
client c,
INNER JOIN extension e
ON e.client_id = c.id
INNER JOIN ast_queue_mstatus qs
ON qs.membername = e.extended_number
LEFT JOIN ast_queue_log ql
ON ql.queuename = '1234'
AND ql.`time` >= (DATE_SUB(DATE(NOW()), INTERVAL 7 DAY))
AND ql.`time` <= (DATE(NOW()))
AND (
ql.event = 'COMPLETEAGENT'
OR ql.event = 'COMPLETECALLER'
OR ql.event = 'COMPLETETRANSFER')
AND RIGHT(ql.agent, 8) = qs.membername
GROUP BY ql.agent
ORDER BY c.name;
您也可以使用RIGHT JOIN
以其他方式加入(第一个表是可选的)。但总的来说,这很难解释。